No, Rently Care comes at no fees for the landlord.

The complimentary insurance covers the following for landlords:

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- Home contents damaged or lost by fire, floods, theft, and other defined events

- Coverage of lost or damaged fixtures and fittings from defined events

- Personal liability coverage from compensation in respect to accidental property damage occurring in Singapore

- Emergency services for locksmiths, plumbers, electricians and other repairs subject to policy terms and conditions

- Covers eligible losses, and fees associated with the recovery process, in the event of identity theft

- Extended warranty for eligible appliances (only for eligible tenancies)

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Note that complimentary insurance coverage is only offered to eligible tenancies, subject to terms and conditions.

Under Rently Care, Rently pays the security deposit directly to the landlord through bank transfer.

In order to facilitate this, landlords are required to onboard using Singpass (for identity verification), as well as to confirm their bank account details to ensure correct remittance of the funds.

This arrangement will not be possible as Rently Care is not a loan.

The agreement between Rently and tenants generally outlines the level of service that will be provided to them as a subscriber of Rently Care. This includes:

- Rently paying the deposit to the landlord
- Responsibilities in capturing the move-in condition of the premises at the start of the lease
- Responsibilities in rectifying damages prior to the end of the lease
- Service fee payment terms
- Other tenant obligations

Rently Care is a service that only covers the security deposit portion of the tenancy agreement.

At the end of the lease, should there be any claim from the landlord to withhold some or all of the security deposit, Rently will step in to confirm the reasonableness of the alleged damages vis-a-vis standard wear and tear.

With inventory images stored on our platform upon move-in, Rently takes an evidence-based approach in determining the reasonable extent of damages to safeguard parties against illegitmate claims and unfair withholdment of security deposits.

In cases where an agreement cannot be reached between tenant and landlord on reasonable damages and standard wear and tear, Rently will step in as a mediator between both parties.

With inventory images stored on our platform upon move-in, Rently takes an evidence-based approach in determining the reasonable extent of damages to safeguard parties against illegitmate claims and unfair withholdment of security deposits.

As the security deposit was paid by Rently, the landlord should release the deposit back to Rently.

Remittance details will be provided to the landlord upon onboarding.

Rently is neither an agent nor a property agency. We work alongside agents to help close tenancy deals with our services.

MyInfo is a government database service that has transformed the verification process in Singapore.

It was launched in 2016 as an auto-filling tool for digital documents. MyInfo retrieval uses Singpass verification to allow you to consent and share the required data to participating businesses for a more seamless digital experience.

By using MyInfo, you can enjoy less form-filling and a reduced need for providing supporting documentation for verification. You may read more about it here: https://www.developer.tech.gov.sg/products/categories/digital-identity/myinfo/overview.html

Rently strives to be a platform that is secure and transparent for all, and authenticating all our users helps us achieve that goal whether you are a tenant, landlord or agent. With rental scams on the rise, Rently intends to do its part to buck that trend and make renting safer in Singapore.

Our marketplace remains open for all visitors to browse with or without an account. However, in order to make offers, initiate chats with other users, list properties for rent, create contracts or apply for Rently Care, users should sign up and authenticate with their ID credentials to prevent any chance of bad actors on our platform.

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